💬 Your Questions, Answered 💬

🔹Product & Fit 🔹

 

1️⃣ Will the car mats fit my vehicle perfectly?
✔️ Yes! Once you select your favorite design and enter your car’s make, model, and year, we guarantee a 100% custom fit—no slipping, no gaps, just seamless luxury.

2️⃣ What materials are used in your car mats?
✔️ We use premium, high-quality materials that are durable, waterproof, and resistant to wear and tear, ensuring long-lasting elegance for your car.

3️⃣ Are the mats safe, or do they slide around?
✔️ Our mats come with anti-slip technology, ensuring they stay securely in place, providing both style and safety for your drive.

4️⃣ Do you offer different colors and designs?
✔️ Yes! We offer a range of luxurious, Arab- and Persian-inspired designs, available in various colors to match your car’s interior.

5️⃣ Can I customize my car mats?
✔️ Yes! We offer a customization service to make your car mats truly unique. 🎨✨ Simply send us an email with your request, and our team will arrange everything for you, from design to production. 🚗🔥

 

 

🔹Ordering & Payment 🔹

 

6️⃣ How do I place an order?
✔️ Simply choose your favorite design, select your car’s make, model, and year, add it to your cart, and proceed to checkout!

7️⃣ What payment methods do you accept?
✔️ We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options for a hassle-free shopping experience.

8️⃣ Is my payment information safe?
✔️ Absolutely! We use secure encryption technology to protect your payment details—your privacy and security are our priority.

9️⃣ Can I change or cancel my order after placing it?
✔️ We process orders quickly! If you need to make changes, please contact us within 24 hours of ordering. After that, your order may already be in production.

🔟 Do you offer discounts or promotions?
✔️ Yes! We frequently offer special discounts—follow us on social media or subscribe to our newsletter to stay updated!

 

🔹Shipping & Delivery🔹

 

1️⃣1️⃣ Where do you ship to?
✔️ We ship worldwide! Most of our customers are from the Middle East and Europe, but we deliver to all countries.

1️⃣2️⃣ How long does shipping take?
✔️ Orders are processed within 1-3 business days, and delivery typically takes 5-10 business days depending on your location.

1️⃣3️⃣ Can I track my order?
✔️ Yes! Once your order ships, you’ll receive a tracking number to follow your package in real time.

1️⃣4️⃣ Do I have to pay customs or import taxes?
✔️ No! We take care of all customs and import fees, so you won’t have to pay any extra charges upon delivery. Just place your order and enjoy hassle-free shipping! 

1️⃣5️⃣ What happens if my order is delayed or lost?
✔️ If your order is delayed beyond the expected time, contact us, and we’ll assist you. In case of lost packages, we’ll work with you to find a solution.

 

🔹Returns, Refunds & Warranty🔹

 

1️⃣6️⃣ What if I receive a damaged or incorrect item?
✔️ If you receive a defective or incorrect item, contact us within 48 hours of delivery, and we’ll arrange a replacement or refund.

1️⃣7️⃣ Do you offer returns or exchanges?
✔️ Yes! We offer a 14-day hassle-free return policy. If you’re not satisfied, contact us for a return or exchange.

1️⃣8️⃣ How do I request a return?
✔️ Simply email our support team with your order number, and we’ll guide you through the return process.

1️⃣9️⃣ Is there a warranty on your car mats?
✔️ Yes! We provide a lifetime quality guarantee on all our products. If you experience any issues, reach out to us, and we’ll assist you.

2️⃣0️⃣ Why should I choose Oriental Ride over other brands?
✔️ Because luxury is in the details. We combine premium handmade, unique Middle Eastern-inspired designs, and a perfect custom fit to give your car the elegance it deserves. With thousands of happy customers worldwide, you can trust us for quality, style, and excellence.